Declare Lost Item Dialog Box
To access the Declare Lost Item dialog box, select Circulation > Patron Status, to display the patron’s record in the Patron Status workform, select View > Items Out to display the Items Out view. Then select the appropriate line item in the Items Out list, and click 
or press Ctrl+L.
Use this dialog box to manually declare an item lost and handle any related charges. See Managing Lost Items.
Note:
If the patron has already received a bill for the item, the Billed checkbox is selected. For billed items, the possible actions are Leave as is, Pay or Waive. The charge has already been posted to the patron’s account, and if you select Leave as is, no action is taken on the account.
- Indicate the amount to be charged - Any replacement, processing, or overdue charges appear in the appropriate columns. You can accept the amount, or type the new amount in the Amount box.
- Select the action to take on the charge - Select Charge, Pay, or Waive in the Replacement Actions box. (Leave as Is appears if the charge was already billed to the patron’s account.) Charge places the charge on the patron’s account. Waive means the patron is not obligated to pay the charge. Select Pay if you will process the payment immediately.
- Select the payment method - If you chose Pay, select the method in the Payment method box and take the payment.
- Send a bill - If you selected Charge as an action, you can select the Send a bill checkbox to bill the patron for the charge. See Declare an Item Lost.
Important:
If your library uses Active Payment Manager (Class Point of Sale) to manage payments, you cannot pay charges from this dialog box. Instead, you must charge the patron’s account, then pay the charge from the Patron Status workform - Account view. See Pay charges from the Account view.